REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant procedures and duty of care requirements

Relevant OHampS responsibilities

Protocols and procedures for communicating with others using relevant communication technology including the use of PA systems on passenger vehicles and trains

Procedures and protocols for the use of communication systems during an emergency

Features of various communications systems

Basic communication techniques including barriers to effective communication and how to overcome them

Basic principles of effective communication

Techniques for communicating effectively with a multilingual person or persons with a limited ability to speak or understand English

Preoperational checks for communications systems and equipment

Minor routine maintenance procedures for communications equipment

Typical problems that may occur when using communications systems and appropriate action and solutions

Required skills

Communicate effectively with others using available communications systems

Read and interpret instructions and procedures relevant to the use of communications systems

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities when using communications systems

Identify and use required communication technology

Work collaboratively with others when using communications systems

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions that may occur when using communications systems in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when using communications systems

Apply precautions and required action to minimise control or eliminate hazards that may exist during the use of communications systems

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Monitor performance of communication equipment and take appropriate action if required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

applying the underpinning knowledge and skills

demonstrating use of communication equipment

demonstrating an understanding of communication security

applying relevant legislation and workplace procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

As a minimum assessment of knowledge must be conducted through appropriate assessments using writtenpracticaloral assessments

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including:

Communication systems may include:

Worksite communication may include:

Communications may involve:

Communication problems may include:

Communication may be with:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documentation may include:

Applicable regulations and legislation may include: